Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
What shipping methods are available and how long does delivery take?
We offer standard and expedited shipping across the US. Orders are typically processed within 1-2 business days, with standard delivery arriving in 3-7 business days depending on your location.
What is your return policy for UGREEN NAS devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do UGREEN NAS products come with a warranty?
Yes, all UGREEN NAS hardware comes with a standard 2-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are hard drives included with the NAS enclosures?
Unless specifically stated as a bundle, our NAS devices are sold as diskless enclosures to allow you the flexibility to choose the drive capacity and brand that best fits your needs.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.