Returns & Exchanges
At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or does not meet your networking needs, we provide a streamlined return process for all eligible hardware.
Initiate Your Request
Contact our technical support team via the UGREEN NAS portal or email with your order number and serial number to receive a Return Merchandise Authorization (RMA).
Prepare the Hardware
Securely pack the NAS unit in its original packaging, ensuring all power cables, drive trays, and documentation are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label to your package and drop it off at an authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware condition and wipe any remaining data, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing